Frequently Asked Questions

View our FAQs below to answer all your queries about using a Conversor product. If you still have a question, contact us and we will be happy to help.

The Conversor Pro receiver has a 3.5mm jack socket into which you can plug a set of headphones or ear buds

Hearing aids play a vital role in helping the hard of hearing to regain the ability to communicate. The advances in digital technology are bringing new levels of sound quality, including the ability to adjust the sound of your aid to suit your own particular needs. However, despite these advances, there can still be certain times when extra help would be useful.

Conversor Pro in essence takes the microphone out of the hearing aid and places it next to the sound source you want to listen to. It helps to reduce interference from background noises, reverberation and noise between you and the sound source. This is particularly useful in noisy environments like school classrooms, theatres, lecture halls and restaurants

Aural Focus

People whose hearing is not impaired, can focus on one particular sound from several sounds that may be present at once. This natural ability is called Aural Focus. As your hearing deteriorates, Aural Focus is one of the first things you lose. It has been shown that even if you use hearing aids, this subtle ability to focus is lost. This leads to particular difficulties when trying to hear in busy, noisy places.

Busy, noisy places

Most hearing aids pick up sounds from all directions and amplify them before sending them into your ear. In a quiet environment this will not cause a problem, because probably the only sound present is the one you wish to listen to.

However when you are in a noisier place, it is not so easy to pick out the sound you want to hear. The unwanted sounds are amplified at the same level, which means you may just hear a confusing noise. This is frustrating and can lead to many hearing aid users simply switching off their aid.

However, by using The Conversor in conjunction with the hearing aid, it helps to overcome this problem as it allows you to direct your listening towards the sound that you want to hear. In addition, by using phase inversion, it reduces the unwanted sounds coming from the sides and rear of the microphone.

Quiet Sounds

In order to hear quiet sounds, you may turn up your hearing aid. However, this can produce the annoying feedback ‘whistle’ as your hearing aid begins to re-amplify its own output. This is a common phenomenon, known to both hearing aid users, their friends and family. The Conversor can produce significantly higher levels of sound in the hearing aid without feedback. This allows you to turn the hearing aid volume down, and reduces the risk of feedback whistle – enabling you to listen to quieter sounds.

Head Shadow

If you wear your hearing aid in your right ear, you will naturally hear sounds from the right better than sounds coming from the left. This effect is known as Head Shadow and is particularly noticeable at the dinner table, for example. By placing the Conversor microphone anywhere on the table, you are provided unhindered access to those voices you want to listen to.

Relaxed Conversation

When using The Conversor, even general conversation requires less effort. The sounds will be clearer and seem ‘closer’, . Relaxed conversations can be held, for example, across the table or a room, and even in the car.

How does The Conversor plus a Hearing Aid provide better sound than a Hearing Aid alone?Proximity To The Sound Simply by having the Conversor microphone closer to the source of sound than the hearing aid microphone, there will be an improvement in the sound quality – it will be louder and clearer, and any other sounds that are present will appear to be relatively quieter.

Background Noise Reduction

Conversor Pro can reduce sounds coming from behind and to the sides by up to 30 dB by reducing unwanted peripheral sounds, you will hear the desired sound more clearly.

Higher Sound Level

By increasing the available sound level, Conversor Pro puts less strain on the hearing aid amplifier. This allows higher sound levels without the risk of distortion and feedback

The Benefits of Assistive Listening Devices

What is an assistive listening device?

Assistive listening devices (ALDs) include a large variety of devices designed to improve audibility in specific listening situations. Some are designed to be used with hearing aids or cochlear implants (CIs), while others are designed to be used alone. Many that are used in conjunction with hearing aids require a telecoil (T-switch).

While there are a bewildering variety of microphones, pickups, headphones, earphones, etc., that comprise assistive listening devices, they all have the same goal: to emphasize the ONE signal that you are interested in. That signal might be a faraway voice (e.g., a lecturer in an auditorium), or a relatively near signal that gets lost in other noise (e.g., listening to TV while others are talking nearby, or trying to converse in a restaurant).

Assistive listening devices can usually amplify a signal, but their primary purpose isn’t to make a signal louder. Rather, they place a pickup (microphone) close to the sound source, so that it becomes louder compared to the other sounds in the environment. Assistive listening devices improve your ability to hear because they make the desired sound stand out from the background noise.

What kinds of ALDs are there?

There are two basic types of assistive listening devices; those intended for personal use and those intended for group use.

Who can benefit from an assistive listening device?

Anyone with some amount of residual hearing can benefit from an assistive listening device. A person who is able to converse one-on-one in a quiet room without lipreading would get a lot of benefit from assistive listening devices, because a properly used ALD can duplicate that quality of sound. People with less residual hearing will benefit from the use of an assistive listening device, because the device will provide extra lipreading clues.

View Our Full Range of ALDs

Our Terms of Service


This website is operated by Conversor Limited, ”Conversor”. Throughout the site, the terms “we”, “us” and “our” refer to Conversor and its subsidiaries. Conversor offers this website, including all information, tools and services available from this site to you, “the user”, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read of Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your services.

Payment methods

We use a secure online payment platform to process all credit/debit card information. If a payment is not successful, we may delay shipping and delivery of your product(s) until we have obtained a valid payment method.

Delivery and returns

Items are despatched within 48 hours from our warehouse or distributor locations by selected service or standard mail from that location. Where we do not have a warehouse or distributor in the territory of sale these will be despatched within 48 hours either by selected service or by standard mail from our nearest warehouse or distributor location to the territory of sale.

Unwanted goods must be returned in a fully resaleable condition. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

Return requests should be made by email to We will provide the relevant return address to the nearest warehouse or distributor location. We may issue a Returns Management Advice (“RMA “) number.

Costs of returning the item(s) are the responsibility of the purchaser. If the product is faulty and under warranty, we will reimburse the costs for returning the item.

For international customers we will refund the original delivery charge and the cost of returning the goods via your local postal service up to a maximum cost of £7.50 (GBP) per kg. We will only provide a refund if the complete order is faulty or damaged, otherwise we will make a pro-rata payment.

For products delivered within the EU, we will refund the original delivery charge for any product returned to us in accordance with the Distance Selling Regulations up to the same maximum cost. We will not refund the cost of returning such goods. Please retain proof of postage and customs documentations including any details of any taxes paid.

Please return items to us after we have processed your return request. Items returned by post can take up to 10 working days to reach us. Once returned, it can take 3 to 5 working days to credit your account.

If you have any queries, please call our customer services line on 0870 066 3499.

In order to avoid unnecessary delays in processing your refund, ensure you use the correct address and include your name, address and contact details with the return, as well as the RMA number (if applicable).

Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, re-sellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or services (if applicable)

Certain products or services may be available exclusively through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time, without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Products manufactured by Conversor which are sold on this website shall be subject to the same return and warranty conditions, laid out on the

Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-party links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example feedback or competition entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy visit

Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time-to-time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Conversor, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Conversor, its subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Our privacy policy


This policy outlines information about our commitment to your privacy online in relation to Conversor products and services.

Privacy statement

We are committed to ensuring that your privacy is protected. If we ask you to provide personals information by which you can be identified when using our website, surveys or at face-to-face engagements, you can be assured that it will only be used in accordance with this privacy statement.

Conversor Limited may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

Information Commissioner’s Office

We are registered with the Information Commissioner’s Office (ICO).  

Registration reference: ZA303994

For more information visit


We use cookies to us analyse web traffic on our website. For information about our cookie policy and to opt out of cookies, visit

User information

Registration forms, surveys, orders

Site registration forms, surveys and/or order submissions may require users to give us contact information, including your name, email address, delivery address and telephone number.

We use this information to fulfil delivery of ordered products and services.

We don’t use contact information to send regular updates to users about the company, its products or its services unless the user explicitly opts in.

Stored user information

We may keep a record of the following details about account holders:

–          Full name, email address, telephone number, postal address, bank details, IP address, machine ID.

Note, payment details such as credit card information is collected through secure server connections.

When we conduct surveys we may keep a record of the following respondent details:

–          Full name, email address, postal address, place of work or study, occupation.

–          Other qualitative and quantitative information relevant to the survey.

We may keep a record of the following details about users subscribed to our updates and notifications:

–          Full name, email address, telephone number, professional workplace address, occupation, work organisation, IP address, machine ID.

We may also keep a record about products and services users have received from us.

What we do with the information we gather

We require this information to fulfil orders. We may use user information to diagnose problems with our server; understand users’ needs; improve the usability of our website; gain insight into usage of our products and services; provide a better service to users; and for our own internal record keeping.  

This information may also be used to help identify you and your shopping cart, track referrals, prevent or report incidents of credit card fraud, or for other purposes deemed reasonable and necessary by us.

Any user who has received software from us, either paid for or free, is deemed a legitimate user of our software and therefore may be sent essential updates, via our Third Party email platform, about newly available software upgrades. In the majority of cases the frequency equates to one or two updates a year. In each instance an unsubscribe link is included.

From time to time, we may use your information to contact you for market research purposes. We may contact you by email or phone.

We do not share your information with any Third Party so that they can target you with associated marketing, or for any purpose other than those referenced in this document. As a small company, we use third party platforms as an essential component of our operations in order to fulfil orders, run webinars, deliver online training, and disseminate email communications. The auxiliary platforms act on our behalf as data processers and meet strict data policies including GDPR.

Non-sensitive information may be e-mailed to company staff, representatives or agents. This e-mail is generally not encrypted. As such, there is a small chance that the information could be intercepted by third parties. Visitors always have the option to provide this information in an alternative format.

Controlling your personal information


Our registration forms give users the option to opt-in to receive marketing updates about our products and services.


When users receive emails from us, via our Third Party email platform, you are given the option to unsubscribe or update your preferences on how frequently you would like to receive an update from us.

Updating your information

Account users can update their information by logging into their account on

Recipients of marketing emails, via our Third Party email platform, can update their information using the preference update link provided in emails.

Requesting your information to be deleted

Users can request for their information to be deleted from our records. Write or email using the address at the foot of this statement.  


We are committed to keeping your information secure. Security measures are in place to safeguard and secure the information under our control and prevent unauthorised access or disclosure of information.

These measures include the use of secure servers to collect the information, encrypted databases, storage of the information in non-public areas of the servers, and other measures as deemed reasonable and necessary.

If there is a personal data breach on our website, and that breach is likely to result in a risk to the rights and freedoms of our users (for example, financial loss, breach of confidentiality, discrimination, reputational damage, or other significant social or economic damage), we will ensure that the Information Commissioner’s Office is informed of the breach without delay, and in any event, within 72 hours after having become aware of it. In the event that a personal data breach is likely to result in a high risk, that is a higher risk than that described above, to the rights and freedoms of our users, we will ensure that all affected users are informed of the breach directly and without undue delay.

Links to other websites

Our website may contain links to other websites of interest. Once you leave our site we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites. Other sites are not governed by this privacy statement.

Your rights

Based on guidance from the ICO around GDPR, we have made every effort to ensure our user’s rights are observed and upheld. Below, we have outlined your rights below and our obligations in relation to how we handle your information.

● The right to be informed encompasses our obligation to provide “fair processing information”, which we have outlined in our privacy notice.

● The right of access allows individuals the right to access their personal data and supplementary information, which you can do by contacting us at the details given at the foot of this statement. You may request access to information we hold about you. We may charge a “reasonable fee” when a request is manifestly unfounded, excessive or repetitive. This fee will be based on the administrative cost of providing the information. We will provide information without delay and within a month (30 days). Where requests are complex or numerous, we may extend the deadline to three months. However, we will still respond to your request within a month to explain why the extension is necessary.

● The right to rectification gives individuals the right to have personal data rectified. Personal data can be rectified if it is inaccurate or incomplete. You can update your details with us through the methods outlined in this statement.

● The right to erasure enables an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing. You can delete your information stored with us through the methods outlined in this statement.

● The right to restrict processing. Individuals have a right to “block” or suppress processing of personal data. When processing is restricted, we are permitted to store the personal data, but not further process it. We can retain just enough information about you to ensure that the restriction is respected in future.

● The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services. It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability. You can achieve this by contacting us using the contact details given at the foot of this statement.

● The right to object allows individuals the right to object to the processing of their personal data in certain circumstances. Individuals have an absolute right to stop their data being used for direct marketing. We may be able to continue processing if we can show we have a compelling reason for doing so. However, you may object verbally or in writing and we have one calendar month to respond to an objection.

● Rights in relation to automated decision-making and profiling. The GDPR provides safeguards for individuals against the risk that a potentially damaging decision is taken without human intervention. We send automated emails when users place orders to confirm their order; when users validate their product or service to confirm their registration and provide helpful tips to get them started. Automated emails in this capacity are deemed essential and legitimate. Automated emails may include an unsubscribe link for users provide an unsubscribe.

All about our cookies

Although not the tasty treat you hope for given their name, cookies are a delightful neccessity in the smooth running of our website. Hopefully this page answers all your questions. Get in touch with us if you have a query.

Cookies policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use web analytics to provide us with data such as which pages are being used the most. This helps us analyse data about web page traffic and improve our website in order to tailor it to user needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website. if you would like prevent your data from being used please click here to opt out

We take your privacy very seriously and comply with the recent UK and EU law on handling cookies and provide (you) the user with means to remove such cookies or prevent your computer from accepting them in the future.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website (at the moment, this is just when you request a free trial), we ask you if you would like to opt-in to our updates and mailings. If you choose to leave this box blank we don’t use your data for direct marketing. 
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

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