Delivery & returns

Goods are despatched within 48 hours from our warehouse or distributor locations by selected service or standard mail from that location. Where we do not have a warehouse or distributor in the territory of sale these will be despatched within 48 hours either by selected service or by standard mail from our nearest warehouse or distributor location to the territory of sale.

Unwanted goods must be returned in a fully re-saleable condition. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

Return requests should be made by email to info@conversorproducts.com and a Returns Management Advice (“RMA”) number will be provided with a return address to the nearest warehouse or distributor location.

Costs of returning the item(s) are the responsibility of the purchaser unless the product is faulty and under warranty when return costs shall be reimbursed by Conversor Limited.

Or international customers we will refund the original delivery charge* and the cost of returning the goods via your local postal service up to a maximum cost of £7.50 per kg. For products delivered within the EU, we will refund the original delivery charge for any product returned to us in accordance with the Distance Selling Regulations up to the same maximum cost, but we will not refund the cost of returning such goods. Please retain proof of postage and customs documentations including any details of any taxes paid.

*We will only refund the delivery charge if the complete order is faulty or damaged otherwise we will make a pro-rata payment.

If you have purchased online you can return items to our Woking warehouse in the post via Royal Mail, through Parcelshops or via courier.

You can return items to us via Royal Mail using the address provided by us following your return request. Items returned by post can take up to 10 working days to reach us once you have posted the parcel. When your refund has been processed it can take your card provider 3 to 5 working days to credit your account.

If in doubt, please call our customer services line on 0870 066 3499.

In order to avoid unnecessary delays in processing your refund, ensure you use the correct address and include the RMA number, your name, address and contact details with the return.

The 30 day money back guarantee applies to the following products: Conversor Pro, TV Pro and Listenor Pro. All other items purchased are subject to the standard 14 day returns policy as outlined below. This is subject to change without notice.

UK & N. Ireland customers

If you buy goods under a distance contract (including, for example, by phone or online but excluding any goods bought in store), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), you have up to fourteen calendar days starting the day after you or your nominee has received your delivery to cancel your order. If you buy multiple goods as part of one order which are delivered to you on different days, your cancellation period will end fourteen days after the day on which you or your nominee receive the last item of your order. This does not apply to certain ‘exceptions’ specified at section 28 of the CCRs, including goods made to your specification, clearly personalised goods or audio or video recording or computer software if you remove the seal, newspapers, periodicals or magazines or goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. Any delivery charges will be refunded. However, unfortunately we are unable to refund delivery charges for part cancellations or returns. If you wish to cancel your order within 30 minutes of placing it, call customer services on 01483 608 404. If more than 30 minutes have elapsed we will be unable to stop the delivery of your order. Please refuse any delivery of cancelled goods. Alternatively, post them back to us or contact customer services to arrange for them to be collected. During this period you must take reasonable care of the goods. You will not be charged for collection or Royal Mail returns in accordance with our returns policy. Further details of your rights under the CCRs are available from your local Trading Standards department or Citizens Advice Bureau.

International customers

If you buy goods under a distance contract (including, for example, by phone or online but excluding any goods bought in store), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), you have up to 14 calendar days starting the day after you have received your delivery to cancel your order. If you buy multiple goods as part of one order which are delivered to you on different days, your cancellation period will end fourteen days after the day on which you or your nominee receive the last item of your order. We will not refund the cost of returning goods unless damaged/faulty. This does not apply to certain “exceptions” specified at section 28 of the CCRs, including goods made to your specification, clearly personalised goods, audio or video recording or computer software if you remove the seal, newspapers, periodicals or magazines or goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This can be done via email. Important: please remember to include your order number on the email. Further details of your rights under the CCRs are available from your local Trading Standards department or Citizens Advice Bureau.